1. About These Terms

Welcome to Al Hadi Pharmacy (“we”, “us”, “our”). These Terms & Conditions govern your access to and use of our website and services (the “Site”), and any purchases placed through the Site.

By using the Site or placing an order, you agree to these Terms. If you do not agree, please do not use the Site.

2. Eligibility

You must be at least 18 years old to place an order on our Site. If you are under 18, a parent or guardian must place the order on your behalf.

3. Products & Information Disclaimer

We make reasonable efforts to display accurate product information (including ingredients, usage, and availability). However:

  • Product packaging and manufacturer details may change over time.
  • Information on the Site is provided for general informational purposes only and is not a substitute for professional medical advice.
  • Always read labels and directions before use.

4. Prescription & Regulated Items

Some items may require:

  • A valid prescription (where applicable); and/or
  • Identity verification; and/or
  • Additional confirmation by our pharmacist team.

We reserve the right to:

  • Request documentation before dispatch;
  • Cancel and refund orders that cannot be legally supplied or verified; or
  • Limit quantities as required by UAE regulations and safety policies.

5. Orders, Acceptance & Cancellation

An order is considered accepted once it is confirmed and processed for dispatch.

We may refuse or cancel an order in cases including (but not limited to):

  • Pricing errors
  • Suspected fraud
  • Stock unavailability
  • Inability to verify prescription requirements
  • Legal restrictions

If we cancel an order after payment, we will issue a refund according to our Refund Policy.

6. Pricing & Payment

Prices shown on the Site are subject to change without notice.

If a pricing error occurs, we may cancel the affected order and refund any paid amount.

Accepted payment methods are shown at checkout.

7. Delivery

Delivery timelines and fees are shown at checkout and may vary by location, item type, and availability. Delivery estimates are not guarantees.

8. Returns & Refunds

Returns and refunds are governed by our Return & Refund Policy. For safety and regulatory reasons, some items are non-returnable.

9. User Accounts (If Enabled)

If you create an account, you are responsible for maintaining the confidentiality of your login details and all activity under your account.

10. Acceptable Use

You agree not to:

  • Misuse the Site, interfere with its operation, or attempt unauthorized access;
  • Post unlawful, harmful, defamatory, or obscene content; or
  • Use the Site for fraudulent purposes.

11. Third-Party Links

The Site may include links to third-party websites. We do not control and are not responsible for their content or policies.

12. Limitation of Liability

To the maximum extent permitted by applicable law:

  • We are not liable for indirect or consequential damages;
  • Our total liability for any claim related to an order is limited to the amount you paid for that order.

13. Changes to Terms

We may update these Terms from time to time by posting a revised version on this page. Continued use of the Site means you accept the updated Terms.

14. Governing Law

These Terms are governed by the laws of the United Arab Emirates. Any disputes shall be handled by the competent courts of the UAE.

15. Contact

For questions about these Terms, please contact:

Al Hadi Pharmacy

12. Contact

For any questions, requests, or concerns, please contact us:

Al Hadi Pharmacy
Al Jerf 2, Near National School, Prestige 10 Building, Shop No. 8, Ajman, UAE

Phone: +971 56 594 7976
Email: contact@alhadipharmacy.ae