1. Who We Are

Al Hadi Pharmacy (“we”, “us”, “our”) is the Data Controller for personal data collected through this Site.

2. What We Collect

We may collect the following categories of personal data:

Identity & Contact Details:

  • Name
  • Phone number
  • Email address

Delivery Details:

  • Address
  • Emirate
  • Building/Villa details

Order Details:

  • Items purchased
  • Order history
  • Customer support messages

Payment Details:

  • Payment method
  • Transaction references

(We do not store full card numbers if processed by a payment provider.)

Device/Technical Data:

  • IP address
  • Browser type
  • Device identifiers
  • Cookies
  • Usage data

3. How We Collect Data

We collect data when you:

  • Place an order or request delivery
  • Contact customer support
  • Create an account (if enabled)
  • Subscribe to marketing (newsletter, WhatsApp, or email) where you opt in
  • Browse the Site (cookies and analytics)

4. Why We Use Your Data

We use personal data to:

  • Process and deliver orders
  • Provide customer service and handle returns/refunds
  • Verify eligibility for restricted items and prevent fraud
  • Improve Site performance and user experience
  • Send service updates (order confirmations and delivery updates)
  • Send marketing messages only where permitted or opted in, with an easy opt-out

5. Legal Basis

We process your personal data where necessary to:

  • Perform a contract (fulfill your order)
  • Comply with legal obligations
  • Protect legitimate interests (fraud prevention and service improvement)
  • Act with your consent (marketing where required)

We aim to comply with applicable UAE data protection requirements, including the UAE Personal Data Protection Law.

6. Sharing Your Data

We may share data with:

  • Delivery and logistics partners (to deliver your order)
  • Payment processors (to complete transactions)
  • Technology providers (hosting, analytics, and customer support tools)
  • Authorities, where required by law

We do not sell your personal data.

7. International Transfers

Some service providers may process data outside the UAE. Where this happens, we take reasonable steps to ensure appropriate safeguards are in place.

8. Data Retention

We keep personal data only as long as needed for:

  • Order fulfillment and customer service
  • Legal, tax, and accounting requirements
  • Fraud prevention and dispute handling

After that, we securely delete or anonymize it where feasible.

9. Your Rights

Subject to applicable law, you may request:

  • Access to your personal data
  • Correction of inaccurate data
  • Deletion of data (where lawful)
  • Withdrawal of marketing consent (unsubscribe at any time)

To make a request, contact us using the details below.

10. Cookies

We use cookies for:

  • Essential website functionality
  • Remembering preferences
  • Analytics (to improve performance)

You can control cookies through your browser settings. Please see our Cookie Policy for more details.

11. Security

We implement reasonable technical and organizational measures to protect personal data. However, no online system can be guaranteed to be 100% secure.

12. Contact

For any privacy-related questions, requests, or concerns, please contact us:

Al Hadi Pharmacy
Al Jerf 2, Near National School, Prestige 10 Building, Shop No. 8, Ajman, UAE

Phone: +971 56 594 7976
Email: contact@alhadipharmacy.ae