1. Important Safety Note (Pharmacy Items)

Due to hygiene, safety, and regulatory reasons, we do not accept returns or exchanges on medicines and certain sensitive items unless the item is wrongly delivered, damaged, defective, or incorrect on arrival. This approach is consistent with common UAE pharmacy policy practice.

2. Return Window

You must contact us within 3 days of delivery to request a return or exchange for eligible items.

3. Eligible Returns (Generally)

Returns may be accepted for non-medicine retail items (e.g., selected beauty/wellness products) only if:

  • Unopened, unused, and in original packaging
  • Resalable condition with labels intact
  • Proof of purchase/order confirmation is provided

4. Non-Returnable Items (Typical Examples)

Unless wrong, damaged, or defective, the following are non-returnable:

  • Prescription and OTC medicines
  • Temperature-sensitive items
  • Perishable goods
  • Opened personal care/hygiene items (where applicable)
  • Items marked "Final Sale" or special promotional items (where applicable)

5. Wrong, Damaged, or Defective Items

If you receive a wrong, damaged, or defective item:

  • Contact us within 3 days
  • Share photos and your order number
  • We may offer a replacement, exchange, or refund depending on availability and inspection

(Competitors commonly use short timeframes and inspection/quality checks.)

6. Return Process

Email: contact@alhadipharmacy.ae with the subject: Return Request – Order #

Provide:

  • Order number
  • Item(s)
  • Reason for return
  • Photos (if damaged or incorrect)

We will confirm eligibility and provide return instructions (if applicable).

Once received and inspected, we will process the outcome.

7. Refund Method & Timing

Refunds are issued to the original payment method where possible.

Processing time depends on your bank or payment provider and may take several business days.

(Competitors often mention bank processing delays; some note longer ranges.)

8. Delivery Fees

Delivery fees (if any) are non-refundable unless the return is due to our error (wrong item, damage, or defect).

9. Cancellations

If your order has not been dispatched, we may be able to cancel it. If it has already been dispatched, it will be handled under this Return & Refund Policy.

Al Hadi Pharmacy

For any questions, requests, or concerns, please contact us:

Al Hadi Pharmacy
Al Jerf 2, Near National School, Prestige 10 Building, Shop No. 8, Ajman, UAE

Phone: +971 56 594 7976
Email: contact@alhadipharmacy.ae